If you need assistance or have questions, please call!
TOLL FREE: 800-589-7553 / HOUSTON: 713-944-3440
General Shipping Policies:
We use FedEx or UPS for all of our deliveries requiring shipping. Local deliveries are typically handled by Courier.
IMPORTANT DELIVERY NOTES:
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FedEx and UPS do not deliver to P.O. boxes, APO boxes or FPO boxes, and our web site will not
accept these addresses as a valid shipping address. However, we can arrange to ship to these addresses via USPS on orders placed by phone.
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FedEx and UPS Ground transit times are not guaranteed (unlike upgraded shipping deliveries). If your gift is time sensitive, we strongly recommend upgrading your shipping to ensure that your gift arrives by your expected delivery date.
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FedEx and
UPS drivers, at their sole
discretion, may decide to leave a package at a recipient's doorstep if the
recipient is not home. This is entirely up to each individual driver (as
they are responsible for the package) and can not be "overridden" as a
shipping option. While most drivers typically elect to leave packages,
they can not be instructed to do so by anyone other than the recipient
(some recipient's will have such instructions on file).
Areas of Service:
We ship most of our products from Houston, Texas and our gift baskets are available for shipment anywhere in the continental U.S. We are also happy to ship to international addresses or Alaska and Hawaii when you place your order by phone.
Delivery Options:
Shipping rates vary by gift basket due to size and weight. You will be given the choice and cost of all available shipping methods during check out. Your options may include:
- Local Courier Delivery - Typically delivered next Bus. day (call to arrange same day)
- Ground - Typically delivered in 3 Bus. Days or less following shipping date
- 3 Day Express - Delivered in 3 Bus. Days or less following shipping date
- 2 Day Air - Delivered in 2 Bus. Days or less following shipping date
- Next Day Air - Delivered next Business Day following shipping date
Residential vs. Commercial Deliveries:
- For Residential GROUND deliveries, Business Days are defined as Monday through Saturday and do not include Sunday or most public Holidays.
- For Commercial GROUND deliveries, Business Days are defined as Monday through Friday and do not include Saturday, Sunday, or most public Holidays.
- For both Residential and Commercial 3 Day, 2 Day, or Next Day Air deliveries, Business Days are defined as Monday through Friday and do not include Saturday, Sunday, or most public Holidays.
Address Corrections:
You are responsible for providing an accurate and complete shipping address including:
- Recipient Name(s)
- Company Name (if applicable)
- Street Number and Street Name
- Floor, Suite, or Apartment Number (if applicable)
- Accurate zip code
Please check your shipping information very carefully. If the carrier applies Address Correction charges to your delivery as a result of you furnishing erroneous shipping information, these charges will be billed to your credit card.
When Will My Order Arrive?
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Note:
During peak
periods (the week immediately preceding Valentine's Day, Mother's Day, Father's Day, and Christmas) orders may not ship until the following Business Day, regardless of what time the order is placed. Please call us if you have concerns.
Typical Ground Transit Times:
Note: FedEx Ground transit times are not guaranteed (unlike upgraded shipping deliveries). If your gift is time sensitive, we strongly recommend upgrading your shipping to ensure that your gift arrives by your expected delivery date.
How Can I Track My Order?
Our web site has the ability to assist you in tracking your order. Simply click on the Order Tracking link near the top of any page to access our tracking program.
On the Order Tracking page, enter the email address you used to place your order and your order number. Once you submit this information, the web site will display your order status (Pending Shipment or Completed).
If your order is Pending Shipment, no additional information is available. If however your order shows a status of Completed, you may scroll down to find a link to your FedEx Tracking number. This number will be linked directly to the FedEx web site with the current status and relevant shipping information. Simply click on the link to retrieve your order's current status.
What if we get an incorrect or incomplete address?
If we ship a gift basket to an incorrect address then it will be returned to us. Unfortunately, FedEx charges us a flat $15 fee to return the package, which we must in turn charge you. Once a package with an incorrect or incomplete address has left the building there is little we can do. On occasion we can reroute a package to the proper address for a fee of $15 but this is not always successful. If a package cannot be delivered, it will be returned to us and must be reshipped. Unfortunately, FedEx does not always notify us of delivery issues, so we often don’t become aware of a problem until the package is returned. In these rare cases, we appreciate your patience and assure you that we will do everything possible to ensure your gift basket arrives in perfect condition and as quickly as possible.Are your delivery times guaranteed?
Yes (however) Shipments are guaranteed for Ground, 3 Day, 2 Day, Overnight and Saturday. If our delivery service provider misses the delivery then we will refund the shipping on your gift. Please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. Also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee. Please note, during the holidays - November & December delivery times cannot be guaranteed due to the increase in carrier volume.Do you ship to hospitals?
Yes! If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process often delays the gift from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital.Do you ship to colleges?
Absolutely! If a gift is being shipped to a college, the package is can often be delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please be sure to fill out the delivery address completely, with room number, dorm address and of course, recipient full name.Do you need my recipient's phone number?
Fedex requests the recipient's phone number to contact them if there is an issue with the delivery. And if your gift contains wine, and your recipient is not available, Fedex will contact them, letting them know they have a package that requires a signature of someone over the age of 21. We will not contact your gift recipients via phone unless we are having problems with delivery. If you do not have your recipient's number you can provide us with your number and Fedex will contact you if necessary. Our staff will often reach out to the recipient for a courier delivery if the gift contains wine and/or chocolate (only during Summer months) to ensure someone is available. Wine cannot be left without a signature and chocolate cannot be left on a porch during the heat of the Summer.Does my recipient have to be home to receive their packages?
It depends. For Wine Gift Baskets, yes, and a 21+ signature is required. This policy is non-negotiable and mandated by the state. For everything else, it is up to the discretion of the individual FedEx delivery driver. If the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. If they cannot leave the package in a secure location (door man building) the driver will have to come back later, and very often it is on the next day. Please note, Fedex makes 3 delivery attempts before returning the package to us.
